Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What products do you offer?

Trend Haat specializes in premium lifestyle essentials, including business and executive laptop backpacks, kids' 3D school bags, travel duffels, original watches (such as OLEVS), sneakers, hair trimmers, and small home appliances.

2. How do I place an order?

You can order directly through our website at trendhaat.com by adding items to your cart and proceeding to checkout. Alternatively, you can message our official Facebook page or contact us via WhatsApp/call with the product name/picture, your full name, delivery address, and active mobile number.

3. What payment methods are available?

We offer Cash on Delivery (COD) all across Bangladesh. You can inspect the parcel and pay the courier agent upon arrival. Digital payment options via mobile financial services (bKash/Nagad) are also accepted upon request.

4. What are the delivery charges and timelines?

• Inside Dhaka City: ৳80 delivery charge; delivered within 24 to 48 hours.
• Outside Dhaka (All Districts): ৳120 delivery charge; delivered within 2 to 4 business days via reliable courier partners.

5. Can I check the product before paying?

Yes. You can verify the product in front of the delivery rider. If there is any physical defect, wrong size, or mismatch from your order, you can refuse the package on the spot or notify our support team immediately.

6. What is your return and exchange policy?

If an item arrives damaged, defective, or incorrect, notify us within 24–48 hours of delivery with clear photos or an unboxing video. We will arrange a replacement or refund in accordance with our return guidelines. Please ensure the product is unused and in its original packaging with tags intact.

7. Are the school bags and backpacks water-resistant?

Yes. Our school backpacks and executive laptop bags are made with high-density, water-resistant fabrics and coated surfaces designed to protect your books, documents, and devices from sudden rain and everyday spills.

8. How can I track my order?

Once your parcel is dispatched, you will receive a tracking link or SMS with your consignment number. You can also track the status directly through the "Track an order" section on our website or by contacting our customer care.

9. How do I contact Trend Haat support?

You can reach our team via:

• Phone / WhatsApp: +88017145577221

• Email: info@trendhaat.com

• Website: trendhaat.com